Cloud Provider Tops 20,000 Seats

Interactive Intelligence has revealed a 67% growth in cloud-based solutions.

The company has reported a 67% annual growth rate (2010-2013) of its Communications as a Service (CaaS) offering, topping 20,000 seats.

In 2013, Interactive Intelligence saw cloud-based orders increase 87% compared to the previous year. In addition, cloud-based orders last year were 50% of total order volume, up from 35% the previous year.

“It’s been fascinating to watch the drivers of our cloud growth change over the last few years,” said Dr. Donald E. Brown, Founder and CEO at Interactive Intelligence. “In 2010, most of our customers were citing lower up-front capital requirements as the main reason they opted for a move to the cloud. Today, many more are primarily choosing the cloud because of the added flexibility it gives their business.”

CaaS is a set of cloud-based contact centre, unified communications and business process automation services for organizations of all sizes.

Based on the all-in-one IP communications software suite, it offers integration to existing systems, and migration to an on-premises solution without the need to rewrite applications.

“Back in 2009 when we re-architected our cloud solution we listened carefully to what customers wanted,” continued Dr. Donald E. Brown. “As a result, we’ve had a laser focus on breadth of functionality, security, reliability and flexibility. Now, we’re turning our sights further into the future with a totally new approach to the cloud that adds unprecedented scalability, and both speed and ease of deployment.”

For more information about Interactive Intelligence, visit their website.