The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
Close
11th January 2014
THE DATE: 30th April 2014
THE LOCATION: Edinburgh
THE DETAILS: CCA One Day MBA Programme for Customer Experience
The CCA Customer Experience MBA is a synthesis of essential knowledge developed as a one day programme. It aims to challenge participants to explore their roles and consider how these will change in a rapidly evolving and ‘always on’ world. Four essential sessions cover critical issues of Measurement and insight; your role in the industry; peer review; and management tools and techniques.
THE ORGANISERS: CCA
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
