The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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24th June 2019
Case Study Title: Contact Centre Uses the Latest in AI to Improve Customer Outcomes, Set KPIs & Reduce Volumes
This case study shows how a contact centre provider, handling thousands of customer contacts on a daily basis, was able to improve customer outcomes, set intelligent KPIs for their agents, and simultaneously reduce overall contact volume.
Cast Study written by: Warwick Analytics
Click here to download your copy of the Case Study.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
