CallMiner & IPI Contact Centre Performance Summit

172

Elevate Your Contact Centre Performance IQ

THE DATE: 29th March 2018
Time: 11:45 14:30

THE LOCATION: The British Library, 96 Euston Rd, Kings Cross, London, NW1 2DB

THE DESCRIPTION: The intelligence on how to improve your contact centre performance is locked within your phone, email, chat and social media interactions. Analysing these interactions is essential to attract, delight and retain customers. It will also help you understand what drives your operational costs and how engaged, effective and productive your agents are.

Join us for this highly interactive event. Hear experts from CallMiner and IPI, and their customers, explain how Automated Interaction Analytics can help you unlock the intelligence you need to transform the performance of your contact centre.

Discussion areas include:

The Quality of the Customer Experience
Agent Performance Management & Productivity
Risk & Compliance
Fraud Detection
Brand Performance

THE ORGANISERS: CallMiner & IPI

THE WEBLINK: https://callminer.com/events/uk-regional-event-cc-performance-iq-2018/

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn