Live Workshop: A Blueprint for Future-Ready Contact Center Teams

Date: 16 September 2025, 11AM ET / 4PM BST

Location: Virtual

Register Now

Ready to lead your frontline into the future?

Join Centrical and Metric Sherpa for a hands-on virtual workshop built for Contact Center, CX, and Ops leaders. Get practical insights to meet rising expectations, tackle AI transformation head-on, and thrive in today’s rapidly evolving frontline landscape.

We’ll explore the questions today’s leaders are asking:

• How do I prepare my team now for roles that will look different in 12–18 months?
• How do we create the best associates in the business?

What To Expect:

Interactive Workshop

Led by Metric Sherpa’s Justin Robbins, explore the four pillars of Workforce Readiness—Acumen, Ability, Activation, and Alignment—to identify gaps and build momentum.

Takeaway Toolkit

Leave with a personalized Workforce Readiness Playbook—full of actionable steps to future-proof your team.

This workshop is free – reserve your spot today!

Don’t miss this opportunity to discover how to build a frontline workforce that’s ready to lead in the AI era.