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9th June 2014
THE DATE: 19th June
THE LOCATION: Capital One – Nottingham
THE DETAILS: Let’s Make Lives Better: People build success. Learn how Capital One UK proved the value of fully engaging people – on shore and off shore – in building trust with customers and raising net profit 45% above target.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
