Research Reveals Growing Workloads Across UK Contact Centres

Assembled Announces Strategic Partnership With Level AI

Route 101 Deploys Unified CX Platform for Ogi

Crescendo Launches Multimodal AI Shopping Assistant for Shopify

SequenceShift Integrates Secure Payments Into Zendesk

Calabrio Introduces Omni Agent Intelligence

Vonage Launches Conversations for Agentforce Marketing

Calabrio’s AI System Earns ISO 42001:2023 Certification

Aspect Partners With Cinareo to Link Planning and Operations

Five9 and Google Cloud Launch Joint CX AI

AOK Bayern Moves Contact Centre to NiCE Cloud

Diabolocom Wins 2026 Frost & Sullivan CX Award

Puzzel Releases New 2026 State of Contact Centres Findings

Talkdesk Rolls Out Agentic AI Update

Vonage Wins Digital Identity Innovator Award

Cloudax Accepted Into EWOR Traction Fellowship

UK’s First National Contact Centre Day Confirmed

AI Is Supporting, Not Replacing, Customer Service Roles

Five9 Appoints Amit Mathradas as New CEO

Vonage Unveils New Integration With Salesforce

Zoom Launches AI Companion 3.0 With New Agentic Capabilities

Assembled Launches ServiceNow Workforce Integration

Thoma Bravo Unites Verint and Calabrio Into One CX Platform

Talkdesk and UiPath Launch a New Integration