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Published On: 6th Aug 2026 11:54
Assembled has announced a new integration with ServiceNow.
This is designed to connect workforce management directly with customer service operations running on the ServiceNow Customer Service Management platform.
The integration links ServiceNow case and channel data with Assembled’s forecasting, scheduling, and real-time workforce visibility tools, allowing support leaders to align staffing more closely with actual demand.
By combining case volumes, handle times, agent activity, and omnichannel work into a single operational view, the integration aims to help teams move from reactive staffing decisions to more structured, data-led workforce planning.
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs.
Find out more about AssembledAuthor: Hannah Swankie
Reviewed by: Jo Robinson
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