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Babelforce Launches New Voice Capabilities For Zendesk’s AI Agents
Forrester Recognizes Genesys as a CCaaS Leader
Cirrus and Nebula Announce Partnership
Forrester Announce New CCaaS Wave For 2025
The Ultimate Guide to Average Speed of Answer (ASA)
NICE Named CCaaS Leader in Forrester 2025 Report
Salesforce Launches Agentforce to Power Service Field AI
How to Improve First Contact Resolution
Evaluagent and Phase2 Join Forces to Revolutionize QA
14 Live Chat Best Practices for Better Customer Support
Workvivo by Zoom Debuts New AI Tool
8×8 Introduces AI Orchestrator to Simplify Bot Integration
8×8 Launches New Solution for Improving Customer Journeys
10 Ways to Reduce Repeat Calls in Your Contact Centre
Content Guru’s CCaaS Solution Achieves First FedRAMP High Authorisation
Sabio Launches App to Simplify Employee Leave Management
Sabio Leads Essent’s Cloud Migration to Enhance CX
Zendesk Unveils an Array of New Solutions to Revolutionise CX
10 Ways to Improve Call Abandon Rate
12 Effective Strategies for Successful Call Centre Recruiting
Sabio Expands ‘Disrupt’ CX Event Across Europe for 2025
Genesys Launches Social Media Support Platform
NICE Announces a Strategic Partnership With Deloitte Digital
NICE Wins Big at Enterprise Connect 2025
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What are you interested in?
How to Deal with That Awkward Agent
7 Ways You’re Punishing Your Best Agents Right Now
Is Flexible Working a Dying Perk in the Contact Centre?
8×8 Enters a Strategic Partnership With ULAP
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Guide: The QA Manager’s 7-Step Guide to Survive Black Friday
Research: The Future of AI-Powered Experiences
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Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
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From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
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Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise