8×8 Reports Rapid Growth of 170% in Its WFM Adoption

Deepdesk Recognized for AI Innovation at Microsoft Hackathon

Salesforce Signs $3.6 Billion Agreement to Acquire Fin

2024 International CX Excellence Award Winners Announced

EvaluAgent Expands Its xMetrics Suite with Three New Additions

Peopleware Enters South Africa Market Via LabourGenie.Net Alliance

Vonage Refreshes Startup Support with API Access

Aspect Named Metrigy’s Top WEM Provider

Sabio Achieves Elite Status in Genesys Ascend Programme

Crescendo Has Launched Multimodal AI

New Elephants Don’t Forget Research Highlights Confidence Gap in AI

CallMiner Integrates with Microsoft Dynamics 365 Contact Center

Content Guru Expands Presence in US Credit Union Sector

Capacity to Highlight CX Automation Capabilities at CCW Las Vegas 2026

Cisco and ServiceNow Announce Partnership to Boost AI Security

Premium Credit Partners With Elephants Don’t Forget

Five9 and ServiceNow Expand Partnership with New AI Solution

8×8 Unveils Refreshed Brand to Elevate CX

Bell Integration Selects NiCE for CX Upgrade

Call & Contact Centre Expo 2024

Natterbox Unveils New AI Tools: AI Assistant & AI Agents

HP Launches a Series of Next-Generation Innovations

Route 101 Modernizes Identicare’s Voice Operations

Talkdesk Launches Knowledge Creator With AI Insights