Zoom and ArvatoConnect Announce a Strategic Partnership

Microsoft Releases AI-Driven Dynamics 365 Contact Center

Three Decades of Recognising Excellence in UK Contact Centres

New Report Launched for AI in Healthcare

ElevenLabs Expands Canadian Presence With Toronto Office

Route 101 Completes Multi-Brand Platform Deployment for TPRG

Tendfor Updates Teams Platform With New Features

Luware Opens US Office to Expand Global Presence

MaxContact CEO Ben Booth Earns LDC Top 50 Spot

Calabrio Launches Its Workforce Intelligence Solution at C3

8×8 Introduces New Platform Capabilities

NICE Has Launched CXone Mpower with AI Integration Updates

New CallMiner Research Highlights AI Governance Gap

8×8 Launches Retail Nationwide for UK Stores

8×8 Adds GPT Realtime 2 to AI Studio

Cirrus Named NiCE UK&I AI Partner of Year

Talkdesk Connects Advanced Dialer with Epic Integration

UJET Marks 25 Straight Quarters as G2 Leader

Content Guru Exemplary Vendor in Six ISG Reports

Crescendo Launches New Total Outcome Guarantee

Aspect and Cresta Partner to Enhance Contact Centre Performance

New Report Reveals AI Needs Human Touch in CX

77% of CX Leaders Believe AI Is Crucial for Personalization

8×8 Secures Gold at 2026 NY Product Design Awards for UX Excellence