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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Sprinklr Named Strong Performer in Conversational AI
G2 Names Scorebuddy a Leader
VoiceAbility Ushers in New Era of Digital Communication…
NICE Named the Outright Leader in the 2023 SPARK Matrix
Sprinklr Named a Leader in the 2024 Gartner Magic Quadrant
Migration Services Assured for Genesys PureConnect…
Cnect Wales Celebrates 20 Years in Business
Ty Chooses 8×8 XCaaS for Enhanced CX
Salesforce Signs Definitive Agreement to Acquire Spiff
Case Study: Iress Reduces Operational Costs With Zoom
HP | Poly Keeps People at the Forefront of Virtual…
Evaluagent Ranks in Flexa100 List
Ditch Unreliable Customer Surveys With New xNPS
Uniphore Unveils Enhanced Interaction Analytics Solution
QStory Recognized in UKII Intelligence Report
NICE Welcomes Nicole Kidman as Celebrity Keynote at…
Case Study: Dudley Council Transform Rental Management…
Zoom Takes the Spotlight for Setting New Standards
CallMiner Leads the Way in Speech Analytics
NICE Selected by DiDi Global
Case Study – GE Appliances Increases Adherence by…
Case Study: Utility Warehouse Reduces Costs With NICE
How AI Will Revolutionize Retail Customer Experience
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