The Largest Online Community for Contact Centre Professionals
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
Case Study: European Tax Agency Implements a Virtual…
Jabra Partner With Code Software
Research Shows That Automation Can Improve Advisor…
Bluecrest Ramps Up Its Customer Satisfaction Scores
Sabio Partners With UCL School of Management
Indie Campers Enhance Customer Support
Rated People Selects New Telephony Platform
Genesys Announce New Artificial Intelligence Capabilities
Jabra Launches Video Solution
Calabrio Acquires Teleopti
91% of Contact Centre IT Staff Consider Compliance…
NICE Announces CX Excellence Award Winners
William Hill Partners With Aspect Software
trivago Hotel Relations Books Talkdesk to Optimise…
Foehn Awarded Genesys Gold Partner Status
Case Study: How Equiniti Improved Operational Insights
Decathlon Pro Sees Quick ROI From Telephony Solution
Vonage Wins 2019 Product of the Year Awards
NICE Release New Technology to Improve Digital…
UK National Contact Centre Awards – Winners Announced
Business Leaders Are Lacking a Strategic Approach to…
Hotelbeds Selects Vonage’s NewVoiceMedia Contact Centre…
PTS Consulting Implements RingCentral Unified…
Demand Rises for Call Recording Platform
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
4th August 2026
Ai4 2026
23rd August 2026
Contact.io Conference
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: How to Improve Trust in Automated Quality Monitoring
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?