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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
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Case Study: Hexaware Achieves 60% Call Automation With…
Case Study: BlueLink Optimizes Global Services With Odigo
Case Study: Delta Air Lines Boosts Global Support with…
Case Study: Lowe’s Saves Over 1 Million in…
Case Study: Kin Insurance Increased Adherence by Over…
Case Study: Ratioparts Scales Up Outbound Revenue With…
Case Study: O.phon Boosts Response Times by 64% with…
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
Case Study: Homeday Transforms CX With babelforce and…
Case Study: Home Group Boosts Scheduling Efficiency by…
Women in CX Hosts First US Conference
Case Study: Clearwater Achieves 98% Answer Rate With…
Case Study: National Express Saves Over Five Hours Per…
Case Study: Maps CU Achieves Seamless Service with NICE
The Retail Bulletin Today Announces the Set-Up of CX…
Case Study: Topaz Services Elevates Customer Experience…
Case Study: RedSalud Reduced Contact Centre Operating…
Case Study: Sony Electronics Achieves Record CSAT With…
“Exceeding UK Customer Expectations 2024-25” – 5…
Case Study: Brooks Reduces Phone Wait Times By 66% With…
Case Study: Convera Transforms Employee Engagement with…
Case Study: Western Sydney University Reduces Abandoned…
Case Study: Dutch Railways Achieves 85% Occupancy With…
Case Study: Caring For You Transforms Operations with Zoom
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What are you interested in?
How to Deal with That Awkward Agent
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8×8 Enters a Strategic Partnership With ULAP
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
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