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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE Named a CCaaS Leader In Frost & Sullivan Report
NICE Powers Acceleration of COVID-19 Vaccine Global…
Disrupt Event Recognised by Leading Customer Service…
Case Study: Ceredigion County Council
Stop Waiting on Reports: A Look Inside Ask AI
Case Study: Mersey Care NHS Foundation Trust Increases…
Case Study: Rapid Growth for Optimum Credit
Legal & General Install Virtual Attendants
CallMiner Launch Eureka Visualize
Tricolor Deploys an Advanced Omnichannel Contact Centre
Voci Speech-to-Text Transcription
Case Study: Blackhawk Network Provides CX at Scale
Immerse Yourself With Intelligent Meeting Solutions From…
8×8 Named a Challenger in Report
Intelisys Names Vonage 2022 Top Overall Program
Zendesk Releases Annual CX Trends Report
HP Unveils Industry’s Largest Portfolio of AI PCs
Cirrus Partners with Amillan
Case Study: How Ubisoft Engage Remote Agents
Sabio Group Secures Aramis Group’s Aramisauto
Crunch Transforms Its Business Communications
Qualtrics Launches XM/os2
Case Study: Sonos Achieves PCI Compliance With…
Case Study: ResQ Reduces Monthly Hours by 850 With…
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23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
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