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Home » Industry News » Page 48

Industry News

Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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NICE Named a CCaaS Leader In Frost & Sullivan Report

NICE Named a CCaaS Leader In Frost & Sullivan Report

NICE Powers Acceleration of COVID-19 Vaccine Global Distribution Effort

NICE Powers Acceleration of COVID-19 Vaccine Global…

Disrupt Event Recognised by Leading Customer Service Association

Disrupt Event Recognised by Leading Customer Service…

Case Study: Ceredigion County Council

Case Study: Ceredigion County Council

Stop Waiting on Reports: A Look Inside Ask AI

Stop Waiting on Reports: A Look Inside Ask AI

Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio

Case Study: Mersey Care NHS Foundation Trust Increases…

Case Study: Rapid Growth for Optimum Credit

Case Study: Rapid Growth for Optimum Credit

Legal & General Install Virtual Attendants

Legal & General Install Virtual Attendants

CallMiner Launch Eureka Visualize

CallMiner Launch Eureka Visualize

Tricolor Deploys an Advanced Omnichannel Contact Centre

Tricolor Deploys an Advanced Omnichannel Contact Centre

Voci Speech-to-Text Transcription

Voci Speech-to-Text Transcription

Case Study: Blackhawk Network Provides CX at Scale

Case Study: Blackhawk Network Provides CX at Scale

Immerse Yourself With Intelligent Meeting Solutions From HP and Poly

Immerse Yourself With Intelligent Meeting Solutions From…

8×8 Named a Challenger in Report

8×8 Named a Challenger in Report

Intelisys Names Vonage 2022 Top Overall Program

Intelisys Names Vonage 2022 Top Overall Program

Zendesk Releases Annual CX Trends Report

Zendesk Releases Annual CX Trends Report

HP Unveils Industry’s Largest Portfolio of AI PCs

HP Unveils Industry’s Largest Portfolio of AI PCs

Cirrus Partners with Amillan

Cirrus Partners with Amillan

Case Study: How Ubisoft Engage Remote Agents

Case Study: How Ubisoft Engage Remote Agents

Sabio Group Secures Aramis Group’s Aramisauto

Sabio Group Secures Aramis Group’s Aramisauto

Crunch Transforms Its Business Communications

Crunch Transforms Its Business Communications

Qualtrics Launches XM/os2

Qualtrics Launches XM/os2

Case Study: Sonos Achieves PCI Compliance With SequenceShift

Case Study: Sonos Achieves PCI Compliance With…

Case Study: ResQ Reduces Monthly Hours by 850 With Peopleware

Case Study: ResQ Reduces Monthly Hours by 850 With…

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