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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
NICE Advances AI-Driven CX with 2023 CXone Fall Release
Bluecrest Ramps Up Its Customer Satisfaction Scores
Introducing SmartScore Powered by ChatGPT
Case Study: Automotive DMS Company Saved $23,000 With…
RingCentral Release a New Contact Centre Solution
Genesys Cloud and Microsoft Teams Collaborate
How to Manage Outbound Calling Regulations Without…
8×8 CPaaS Delivers No-Code Functionality
Case Study: Council Cuts Abandoned Calls by 17% With…
NICE CXone Named Overall Leader in 2021 SPARK Matrix
Five9 Partner with Pindrop
Five9 Advances in ServiceNow’s Build Partner Program
Record-Breaking Year for CCMA’s UKNCCA 2024 as Finalists…
Sabio Group Aims to Empower the Global Contact Centre…
Cirrus Releases Game-Changing Upgrade to Its Contact…
Taurus Insurance Services Install a New Contact Centre…
Introducing an Exciting Customer Experience Virtual Event
NICE Named a Leader in Everest Group’s RPA PEAK Matrix…
CX Event to Showcase Enlighten’s Pioneering AI For…
Users Vote Playvox Top in Contact Centre Quality Assurance
Sonae MC Modernizes Customer Service Operations
Vonage Wins Salesforce Partner of the Year Award
New Survey Finds Consumers Give Chatbots a Failing Grade…
Case Study: Arvato Cloud-First Strategy
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Contact.io Conference
27th August 2026
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