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Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.

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Over £500 Million Stolen From Customers of British Banks This Year

Over £500 Million Stolen From Customers of British Banks…

Trust Business Partners and Koopid Announce Partnership

Trust Business Partners and Koopid Announce Partnership

8×8 Announces New XCaaS Enhancements

8×8 Announces New XCaaS Enhancements

Case Study: Imperial College Healthcare NHS Trust Reduces Call Wait Times With Netcall

Case Study: Imperial College Healthcare NHS Trust…

8×8 Expands Partnership With Opus

8×8 Expands Partnership With Opus

RingCentral in Strategic Partnership With Avaya

RingCentral in Strategic Partnership With Avaya

IMImobile Helps Contact Centres With Remote Working

IMImobile Helps Contact Centres With Remote Working

Enghouse Interactive Promotes Node4 to Silver Partner Status

Enghouse Interactive Promotes Node4 to Silver Partner…

Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs

Europe’s Best in Customer Contact Celebrated at the 25th…

Vonage Leads the 2022 CPaaS Omdia Universe Report

Vonage Leads the 2022 CPaaS Omdia Universe Report

Case Study: NewDay Achieved 29% Knowledge Improvement With Elephants Don’t Forget

Case Study: NewDay Achieved 29% Knowledge Improvement…

Healthcare Company Moves Thousands of Seats to the Cloud

Healthcare Company Moves Thousands of Seats to the Cloud

8×8 Launches New Channel Program for Microsoft Gold Partners

8×8 Launches New Channel Program for Microsoft Gold…

NICE Deploys Solution to NHS Lothian

NICE Deploys Solution to NHS Lothian

Case Study: DVLA Achieves 30% Self-Service Rate With Content Guru

Case Study: DVLA Achieves 30% Self-Service Rate With…

Comdata Develops Leads Marketing Practice Using Social Networks

Comdata Develops Leads Marketing Practice Using Social…

Cabify Launches Innovative Virtual Assistant

Cabify Launches Innovative Virtual Assistant

Halfords Enhance Digital Transformation Efforts

Halfords Enhance Digital Transformation Efforts

Three Decades of Recognising Excellence in UK Contact Centres

Three Decades of Recognising Excellence in UK Contact…

Enghouse Interactive and MJ Flood Technology Announce Partnership

Enghouse Interactive and MJ Flood Technology Announce…

OPW in Ireland Implements 8×8 XCaaS

OPW in Ireland Implements 8×8 XCaaS

NICE CXone Digitises Contact Centre Operations

NICE CXone Digitises Contact Centre Operations

Talkdesk Report Reveals AI Fuels Improved Experiences Amid Surging Call Volumes

Talkdesk Report Reveals AI Fuels Improved Experiences…

Companies Fast-Tracking Move to the Cloud Amidst COVID-19

Companies Fast-Tracking Move to the Cloud Amidst COVID-19

Are Your Team Leaders Too Busy Chasing Metrics?

Could Your Contact Centre Be Risking a Fine After 2nd August?

Is a Competency Framework Your Answer to Attrition?

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Upcoming Events

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Contact.io Conference

27th August 2026

Webinar: How to Improve Trust in Automated Quality Monitoring

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Upcoming Webinars

Webinar: How to Improve Trust in Automated Quality Monitoring

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