The Largest Online Community for Contact Centre Professionals
Home » Industry News » Page 29
Contact centre industry experts share the latest news on employee engagement, technology, customer service, and customer experience (CX) trends related to the contact centre industry – updated every week on Call Centre Helper.
Vendor
eGain Partners With Talkdesk
Kubota Tractor Corporation Chooses 8×8 XCaaS
Videoslots Chooses injixo as Its WFM Solution
Execs In The Know Enhances User Experience
Vonage Provides End to End Communications Security
Case Study: Kantar Implements CCaaS Solution
HP | Poly Introduces New Voice Solutions for Microsoft…
Act When It Matters With Enhanced Real-Time Experience
Five9 Recognised as a Growth and Innovation Leader
Qualtrics Launches XM/os2
Ascensos Uses Calabrio ONE To Schedule and Empower Agents
Uniphore Named “Best Conversational AI Platform”
Research Reveals Millennials Feel Most Ostracized in…
NICE Simplified ABN AMRO’s Infrastructure with Cloud…
Case Study: Cyprus Airways Delivers Sky-High Customer…
Infobip Unveils ‘Experiences’ to Help Engage…
Brands Risk Excluding Older People From Services and…
Empowering People – DHL Express Interview
IrisCX Revolutionizes Customer Service with Session Score
8×8 Launches New Technology Partner Ecosystem
Sabio Group Secures Aramis Group’s Aramisauto
Giving You Real Accountability and Visibility
Ushur Announces Amazon Connect Integration
Fusion Connect Unveils CCaaS Professional
The Latest Customer Contact Research, Reports and White Papers straight to your inbox!
Get the latest insights from Call Centre Helper by signing up for our email content.
What are you interested in?
Are Your Team Leaders Too Busy Chasing Metrics?
Could Your Contact Centre Be Risking a Fine After 2nd August?
Is a Competency Framework Your Answer to Attrition?
Zoom Expands Revenue Accelerator With New AI Sales Features
UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings
Guide: White Paper Test Jo
Guide: How to Build a Virtual Agent Your Customer Will Want to Use
23rd August 2026
Contact.io Conference
27th August 2026
Webinar: How to Improve Trust in Automated Quality Monitoring
How Automated Call Handling Improves Contact Centre ROI
Knowledge Automation: What Other Vendors Won’t Tell You
Webinar: 10 New Tactics to Boost Your C-SAT
Webinar: Are You Wasting Your CX Data’s Potential?