Training Cheat Sheet – Managing Performance
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This week we bring you the fifth cheat sheet in our latest series of downloadable training materials.
This training will help you to:
- Set meaningful objectives
- Give effective feedback
- Build successful plans to improve performance
Click here to download the Managing Performance sheet.
These cheat sheets are all available in a downloadable Microsoft Word format so that you can customise them for use in your contact centre.
This has kindly been supplied by Rob Wilkinson
The other modules are also available to view:
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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