Essential Call Centre Tools

Interactive Training Sheet – Building Rapport

Published On: 5th Aug 2026 08:00

Here is a new interactive training sheet on building rapport – kindly provided by Kim Ellis, Chief Learning Architect at Go Ginger Learning Solutions.

This interactive training sheet will help agents to:

Better understand what rapport is (and isn’t)
Identify 5 techniques they can use to increase their rapport capabilities

Click here to download the Interactive Training Sheet on Building Rapport.

Interactive Training Sheet – Building Rapport
Version:	1
Date Added:	21st April 2023
Category:	Tools
Download Link:	Download

Reviewed by: Hannah Swankie

Interactive Training Sheet – Building Rapport

See more:

Your Next Read