Cloud vendors named by Gartner

Generation Y snubs the traditional phone

Billions Wasted on Poor Customer Experiences

Cash Converters invest in bespoke training bus

Winners of the Call Centre Management…

White Paper: Making the Move to the Cloud

The seven deadly sins of contact centres

New headset introduced to support remote working

Is Artificial Intelligence the Future of Customer Service?

Ofcom urge contact centres to reduce nuisance calls

What Contact Centre Skills Should You List on LinkedIn?

Call Centre Calculator app launched

Quality Scoring: 76% of Contact Centres Struggle to…

Over 75% of Contact Centres Front Calls With an IVR Menu…

PCI Compliance not Widely Understood in Contact Centres

It’s always good to have a back-up plan

Outbound needs to clean up its act

Snail mail beats Facebook for call centre contact

How many call centre people does it take to change a…

Snow impacts contact centre absence rates

New name for contact centre company following acquisition

Companies Still Ignoring Ban on 0845 Numbers

It is Now Illegal to Provide an 0845 Number for a…

Whatever Happened to “The Best Service Is No…