AI Trust & Governance in Action: Scale Responsibly. Build with Confidence – Webinar

Date: 18 September 2025, 2:00 PM BST

Location: Virtual

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Join this two-part webinar series to explore how Agentic CX brings AI and humans together to transform customer engagement – securely, intelligently and at scale.

As AI becomes central to delivering modern customer experiences, your businesses needs more than just bots and basic workflows. You need AI that can reason, decide and act with security and trust at the core.

Join Five9 for a two-part webinar series, where their experts will explore Agentic CX, Five9’s AI-powered approach to transforming customer engagement.

Built on trust, security and flexibility, the Five9 Agentic Experience Engine enables real-time decision-making, adaptive automation and transparent governance – helping you deliver faster, smarter and more human experiences at scale.

Webinar Part 2 – AI Trust & Governance in Action: Scale Responsibly. Build with Confidence.

AI can unlock huge gains in customer experience and efficiency — but without trust, it all falls apart.

In part 2 of Five9’s Agentic CX webinar series, discover how to scale AI confidently and compliantly, without compromising on security, governance or control.

Whether you’re deploying AI for the first time or expanding into regulated industries, this session will show you how to stay in control, protect customer trust and meet evolving compliance demands.

In This Webinar, You Will Learn:

• How to monitor for risks like hallucinations and data exposure — before they impact your business
• Ways to control how AI behaves with configurable guardrails and enterprise-grade oversight
• How Five9’s scalable Trust & Governance framework adapts to your industry and growth plans
• A live demo of AI compliance tools in action — from threat detection to prompt transparency
• How Five9’s unified control matrix helps you deploy AI securely, even in high-regulation sectors

More efficiency. Smarter AI. Safer outcomes. Trusted growth.

Speakers:

• Crispen Maung, SVP, Compliance & Privacy, Five9
• Steve Blood, VP of Market Intelligence and Evangelism, Five9
• Mat Ladley, Principal Solution Consultant, Five9