Age is no barrier at Sunderland contact centre

At an age when many people would have been long into retirement, 81-year-old Charles West says there is no way he is ready to call it a day.

Charles approached 2Touch three years ago and has not looked back, working across a range of inbound and outbound campaigns, as a Telesales Advisor.

Charles from Washington, said: “For me retirement is not an option, I have a very active mind and love my job.

“I have worked for over 60 years and I have had a varied career including the position of Area Sales Manager for Tefal, the manufacturer and supplier of kitchen housewares, cookware and electrical items.

“I was delighted to join 2Touch. It is a very friendly place and I currently work alongside a team of 18 people. There are a wide range of ages and we get along very well, helping and supporting each other.

“It is fantastic that within organisations like 2Touch, age holds no barriers and that I can put my sales skills to good practice. As you get older, loneliness can creep in. I am able to keep busy and enjoy being part of the 2Touch team. The youngsters keep me on my toes and I am certainly up-to-date with all the latest trends.”

Deborah Barron, Inbound Team Manager, said: “Charles is a fantastic member of the team. His passion for sales is reflected in his results.
“His work ethic is second to none and he shows no signs of slowing down. He is one of the brightest members of the team and I was quick to snap him up to work on the account.

“Charles gets on very well with the younger agents, who gain invaluable knowledge and tips from his wealth of sales experience.
“At 2Touch, we hire people of all ages and backgrounds and assess which roles they are most suited to. Whilst many people would be enjoying retirement, Charles wanted to remain active and it is great that we can provide him with the opportunity to continue work.”