The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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10th January 2018
THE DATE: 27 02 2018 – 28 02 2018
THE LOCATION: Claytons Hotel, Manchester
THE DESCRIPTION: The Advanced Certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/351
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
