The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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11th January 2017
As you know, being able to deliver omnichannel customer service not only gives your company a substantial competitive advantage, it also improves the overall experience and satisfaction of both agents and customers.
Benchmark your readiness for delivering omnichannel customer service, with Forrester’s Omnichannel Customer Service assessment.
It has 9 simple questions and takes 5 minutes to complete.
On completion you will receive:
1. A summary of your results with recommendations from Forrester tailored to your level of proficiency
2. The Forrester report: Assess Customer Service Capabilities to Pinpoint Opportunities For Better Service
3. A success kit tailored to your level of proficiency from Genesys
Take the Online Assessment NOW
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
