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16th January 2017
The evolution of smartphones, social media and email means your customers are likely interacting with your brand on several different devices and channels.
This report looks at how your customers’ concerns can be addressed regardless of their preferred channel.
White Paper written by: Genesys Interactive Intelligence
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
