The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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6th January 2017
THE DATE: 19th – 20th July 2017
THE LOCATION: To be confirmed
THE DESCRIPTION: This two-day training Master Class Workshop will include input from experienced practitioners who have taken different approaches to implementing tactical planning in their organisation. This is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider. Use this course to help you determine what approach to develop in your own operation and how to improve your real-time function and tactical planning framework.
THE ORGANISERS: The Forum
THE WEBLINK: tbc
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
