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21st December 2016
The systems used to manage customer interactions are more complex than ever before. As the number of channels increases, the tools used are expected to increase.
This report highlights how modern contact centre’s use technology to optimize the agent desktop.
White Paper written by: Aberdeen Group
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
