The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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21st November 2016
Disengaged agents are one of the top issues that impact contact center performance and customer experience.
This whitepaper will explore 8 hidden costs of agent disengagement.
White Paper written by: IP Integration
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
