White Paper: Disruptive Customer Care – How To Do it Every Day

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Few organisations keep pace with evolving customer behaviours. As a consequence, planned, ongoing and co-created disruption now needs to
become your new ‘business as usual’ model.

This white paper looks at how the contact centre can adapt at speed.

White Paper written by: Martin Hill-Wilson for NewVoiceMedia

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Disruptive Customer Care – How To Do it Every Day

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