The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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20th December 2016
To deliver an exceptional customer experience, it is crucial that you know what your customers think and feel at every journey stage.
A guide to using the Voice of the Customer (VoC) to measure, manage and reward your agents’ performance.
White Paper written by: EvaluAgent
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
