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2nd November 2016
Government organisations must identify and meet the needs of their service users. This report looks at how central government, blue light and justice organisations use their systems to meet the needs of their users to enable a positive experience.
Report written by: Genesys and Gov News Direct
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
