White Paper: Management For Midsize Contact Centers

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Connecting customers to the right agents over the right channel is key to an excellent, differentiated customer experience.

This report looks at the top eight providers of midsize contact center interaction management (CCIM) and how they measure up.

White Paper written by : Forrester

In both Forrester Wave reports for midsize and large contact centres, Genesys was named a leader with highest scores in the current offering category as well as for omnichannel capabilities, reporting and analytics criteria.

Author
Jo Robinson

Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

White Paper: Management For Midsize Contact Centers

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