The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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3rd October 2016
Sponsored by CallMiner, this chapter by ContactBabel contains an overview on interaction analytics including the business drivers, and its use for improving process optimisation, compliance, customer satisfaction, revenue and operational performance.
White Paper sponsored by: CallMiner
Click here to download the White Paper
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
Connect with Rachael on LinkedIn
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
