The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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23rd August 2016
When your customers call, is your IVR helping or hurting your business? How do interactions with your customers end – in frustration or satisfaction?
This 10-point quiz explores if your IVR is helping your business or driving your customers away.
White Paper written by: Genesys
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
