Over Half of Contact Centres Have a Continuous Improvement System to Update Processes

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According to our poll, 52% of contact centres have a system of continuous improvement in place.

Poll – “How often do you review and update your processes?” – answers

We have a system of continuous improvement in place – 52%
We try to do this at least once a month – 10%
Once every 6 months or so – 17%
Once a year – 12%
I don’t think we’ve ever sat down to review our processes – 9%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Over Half of Contact Centres Have a Continuous Improvement System to Update Processes

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