Board Approval is Preventing Contact Centres From Improving the Customer Experience

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According to our poll, only 14% of contact centres never struggle to get board approval when trying to improve their customer experience.

Poll – “Do you struggle to get board approval when trying to improve your contact centre or customer experience?” – answers

Always – 18%
Mostly – 21%
Sometimes – 47%
Never – 14%

Source: Call Centre Helper Survey – How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition) Sample size – 350+ Date: March 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Board Approval is Preventing Contact Centres From Improving the Customer Experience

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