Put Books and Magazines in the Breakout Room

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Written by Megan Jones

Here is an idea to help your agents de-stress in the breakout room.

Reading is a great way to move your focus and forget about the angry customer you’ve just had to deal with.

Keep your breakout room well stocked with books and magazines to help your agents unwind when they come off the phones.

Signing up for subscriptions can help keep your magazines current. You may even be able to get a discount through one of your customers, clients or partners.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Put Books and Magazines in the Breakout Room

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