White Paper: Protecting Customer Experience While Controlling Contact Centre Fraud

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It’s a growing problem for contact centre managers: how do you balance customers’ expectations while protecting them from fraud?

This White Paper proposes that a deeper collaboration is needed between contact centre, customer experience, IT and security experts.

White Paper written by: Pindrop

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: Protecting Customer Experience While Controlling Contact Centre Fraud

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