Publicly Celebrate Your Agents on Social Media

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Here is a good idea to help boost agent morale and improve your customers’ relationship with the contact centre.

The next time one of your agents presents you with a “wow moment”, post a photo of them on your Twitter feed telling the world why they are wonderful.

This will put a smile on the agent’s face as they become instant company ambassadors, as well help your customers relate to the real people in your contact centre. It will also give your Twitter feed some variety.

You can also post similar messages to celebrate new starters and thank those who are leaving the company.

Here is a recent example we found on Twitter:

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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