The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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21st June 2016
Executives don’t decide how customer-centric their companies are — customers do.
This White Paper summarises the top trends that application development and delivery professionals must pay attention to in order to deliver customer service excellence.
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
