UK National Contact Centre Awards 2016 – The Winners

Over 700 people joined the Call Centre Management Association at The Brewery in London to celebrate 21 years of the UK National Contact Centre Awards.

A fabulous event highlighted the achievements of this year’s winners:

• Lifetime Achievement – Becky Simpson, VP Contact Centre Operations, Carnival UK
• Contact Centre Support Manager – Shanice Goldspink, Direct Line Group
• Recruitment Manager – Bryan Horrocks, Rentalcars.com
• Learning and Development Champion – Martyn Bullard, Sage
• Customer Relations Manager – Phil Hansborough, British Gas Metering
• Resource Planning Manager – Sobaan Afzal, Sky UK

• Quality Manager – Lindsey Cordes, Minster Law
• Business Improvements Manager – Sadie Norman, Screwfix
• Social Media Champion – Kit Webster, RBS
• Customer Experience Champion – Sally Weir, BUPA
• Team of the Year – OVO Energy
• Team Manager, Webchat – Phil Redman, Tesco Bank
• Team Manager, Rising Star – Abs Ahadi, Close Brothers
• Team Manager, Outbound – Nikki Harper, BUPA

• Team Manager, Retention – Claire Henderson, Sage
• Team Manager, Sales – Louise MacLean, RSA
• Team Manager, Service – Jess O’Halloran, AdminRe
• Contact Centre Manager (Outsourced) – Catherine Rosso, Sykes Global
• Contact Centre Manager (Small contact centres) – Alexandra Marsden, Royal London
• Contact Centre Manager (Medium contact centres) – Darren Gibbins, Barclaycard
• Contact Centre Manager, (Large contact centres) – Paul Dalby, Direct Line Group

Over the coming months the CCMA will be organising member best-practice visits to the award winners’ contact centres. (Visit www.ccma.org.uk for details.)

Visit the Awards website: http://www.ukcontactcentreawards.co.uk for full details of this year’s awards and how you can enter for next year and be a part of what has become a highlight of the year and the “Oscars” of the UK Contact Centre industry.