Kura Appoints New Head of Inisoft

Kura, a provider of outsourced contact centre services and software solutions, today announced the appointment of Oonagh McBride to join the Kura Leadership Team as Head of Inisoft.

Inisoft is a market-leading provider of software solutions specifically for the contact centre. They have an impressive list of blue-chip clients including Vodafone, Telecom Italia and JD Williams, as well as public sector and government agencies. This announcement comes days after Inisoft unveiled their strategic investment plan for the company over the next five years. Their vision is to create a truly omnichannel customer service solution that will enable their clients to enhance the customer and employee experience, no matter what channel the customer chooses to engage.

Kura’s chief executive, Brian Bannatyne, said: “Inisoft has great opportunities ahead of it, both in its own right and as part of an end-to-end proposition for the contact centre business. Oonagh has a great passion for Inisoft together with a strong determination to succeed, and I look forward to working with her going forward.”