Give Agents “Bonus” Opportunities to Leave Their Desks

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Here is an idea to help your agents feel more appreciated in the contact centre.

Being a contact centre agent is one of the only jobs where you don’t have the freedom to get up and make a cup of tea as you please.

You can boost morale by giving agents extra time off the phones when you can. Some telephone systems have a wrap-up timer that allows agents a short pause between calls.

You could also reward agents with free time if they make a sale.

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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