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19th April 2016
This White Paper looks at three ways contact centre managers can use various features of their Workforce Management solution to engage their employees in ways that meet service goals, improve performance and deliver better customer service.
White Paper written by: NICE Systems
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
