White Paper: Contact Centre Industry Report (UK)

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Written by Megan Jones

This White Paper summarises the key findings of a recent ContactBabel report.

Key areas include performance, operations, technology and HR in UK contact centre operations.

White Paper written by: Scorebuddy

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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