White Paper: Building the Business Case for an Omnichannel Contact Centre

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Written by Megan Jones

Omnichannel is rapidly transforming customer engagement across self and assisted service.

This White Paper evaluates the results of over 160 Genesys clients to help you inform your omnichannel business case.

White Paper written by: Genesys

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

White Paper: Building the Business Case for an Omnichannel Contact Centre

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