67% of Contact Centres Have Their AMD Turned Off

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Written by Megan Jones

According to our poll, more than two thirds of contact centres have Answer Machine Detection (AMD) turned off.

Poll – “If you make Automated Outbound Calls, do you have Answer Machine Detection turned On or Off?” – answers

Answer Machine Detection On – 15%
Answer Machine Detection Off – 67%
Not Sure – 18%

Source: Call Centre Helper webinar: Are You Staying on the Right Side of the Law? Sample size – 92 Date: March 2016

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

67% of Contact Centres Have Their AMD Turned Off

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