Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

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According to our poll, only the minority of contact centres allow agents to hang up on angry customers almost immediately.

Poll – Do you allow your agents to hang up on angry customers? – answers

Yes, but they have to try to reason with the customer first – 34%
No, angry customers are passed through to a supervisor – 38%
No, they have to wait for the customer to hang up – 22%
Yes, almost immediately if the customer is being unreasonable – 6%

Source: Call Centre Helper Website Poll – Sample size – 729 Date: Oct 2015

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

Connect with Megan on LinkedIn

Only 6% of Contact Centre Agents can Hang Up Immediately on Angry Customers

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