Updated Communications Centre Launched

Enghouse Interactive is helping mid-sized enterprises with a new version of its contact centre solution.

With its contact centre solutions recently recognised by Frost & Sullivan with an award for European Hosted Contact Centre Price/Performance Value Leadership 2015, this latest release pushes for higher performance with a lower cost of ownership.

Equipped with an omnichannel interface, Contact Center 2016 enables agents to transfer from one channel to another, helping to reduce handling time and accelerate query resolution.  The solution aims to provide a better omnichannel experience for the customer as key contextual information is accessible by the agent, regardless of channel.

The solution empowers customers to resolve queries themselves. New applications include Mobile Interactive Voice Response (IVR) and advanced speech-enabled IVR, improving mobility and self-service capabilities, together with enhancements to monitoring and recording, designed to create a quality service experience.

“The advent of CC 2016 has been greeted with great enthusiasm across our channel partner community and we are expecting it to deliver great traction also with end-user businesses, especially those in the mid-market range,” said Gary Bennett, Channel Sales Director at Enghouse Interactive.

“For these organisations in particular, the benefits are clear, as the solution’s low total cost of ownership and easy out-of-the-box integration with a range of tools, including Skype for Business, will increasingly allow them to play in the same ring as enterprises.”

For more information about Enghouse Interactive, visit their website.